At Om Riders, we strive to offer the best experience possible when booking our services. We understand that plans may change, so we have implemented a cancellation and refund policy to ensure transparency and flexibility for our users. Please read this policy carefully before booking any services through our mobile application ("App").

1. Cancellation Policy

1.1 Cancellations by the Customer

• Cancellation Timeframe: You may cancel your booking at any time before the scheduled service. However, the cancellation must be made within the specific cancellation window to be eligible for a refund.
  • Same-Day Cancellations: If you cancel on the same day as the booking, a cancellation fee may apply based on the time of cancellation and the nature of the service.
  • Advanced Cancellations: If you cancel in advance (typically 24 hours before the scheduled service), you may be eligible for a full or partial refund depending on our refund policy.
• How to Cancel: To cancel your booking, please follow the cancellation procedure outlined in the App or contact our customer service team through the following:
  • Phone: 7061019901
  • Email: omriders.com@gmail.com

1.2 Cancellations by Om Riders

• Service Unavailability: In rare instances where we need to cancel your booking due to unforeseen circumstances (e.g., vehicle breakdown, driver unavailability), we will inform you as soon as possible. In such cases, you will receive a full refund or the option to reschedule your booking.
• Violation of Terms: If the booking is canceled due to a violation of our Terms and Conditions (e.g., improper or illegal use of services), no refund will be issued.

2. Refund Policy

2.1 Eligibility for Refunds

• Refunds are only available for bookings that have been canceled within the eligible cancellation window.
• Refunds may not be available for last-minute cancellations or cancellations made after the scheduled service time has begun.

2.2 Refund Process

• Full Refund: If you cancel within the eligible time frame (as specified under Section 1.1) or if Om Riders cancels your booking, you will receive a full refund.
• Partial Refund: For cancellations made within a shorter notice period or due to other applicable reasons, a partial refund may be issued after deducting applicable cancellation fees.
• No Refund: No refund will be issued for cancellations made after the service has commenced or for no-shows.

2.3 Refund Method and Timeframe

• Refunds will be processed using the original payment method used at the time of booking. Depending on your bank or payment processor, refunds may take up to 7-14 business days to reflect in your account.
• In case of any delays or issues with the refund process, you may contact our customer support team for assistance.

3. Changes to Booking

If you wish to make changes to your booking (e.g., rescheduling), you may do so by contacting our customer service team or using the features available in the App. Changes are subject to availability, and additional fees may apply.

4. Disputes and Resolutions

If you believe you have been wrongly charged or are entitled to a refund but have not received it, please contact our customer service team with all necessary details. We will review the case and aim to resolve it as quickly as possible.

5. Contact Us

If you have any questions or concerns about these Terms, you can contact us at:

• Phone: 7061019901
• Email: omriders.com@gmail.com
• Address:
  • C/O- ONKARESHWAR TOURS & TRAVELS PRIVATE LIMITED
  • HOUSE NO.45, DIGHI TANK, NORTH,
  • PROFESSOR COLONY, LALBAGH, DARBHANGA-846004
• Website: omriders.com